RETURN POLICY


We do not accept returns or exchanges, unless product is damaged upon delivery. Which then we will exchange or refund you with Store Credit. 

 

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. (For Sanitary Reasons).

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase, as well as pictures of damaged product. 

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at villainlashes@gmail.com

 

Shipping

To return your product, send us an email and we will provide you with the return address.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $60, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.